Returns

When you purchase online, you have a statutory right to return a Product (other than
perishable produce) up to 7 days after your order has been delivered (cooling off
period). We can change or cancel an order up until it is dispatched. If the order has
been dispatched, you can return the product to us and we will organise a refund. Any
breakages or damages must be reported within 24 hours of purchase/delivery. The
products returned must be unused in resaleable condition and with the original
packaging intact.

Cooling off period (within 7 days of receiving item)
If you are not 100% happy with your product then you can send it back to Pharmaher Healthcare without a reason for the return within 7 days of receiving your item. Please note you must email our returns department info@pharmaher.ie to advise us that you are returning the product to us. When the item has been received by us we will inspect it thoroughly to ensure the product is fit for resale. Please note, if sending products back to Pharmaher Healthcare the packaging and product must also be in  the same condition as received. If the item is not in resalable condition then the return application will be cancelled/revoked indefinitely. Collection of the item must then be arranged by the customer.

After inspection and the product is in a resale condition we will issue a full refund. Shipping costs sending products back to Pharmaher Healthcare must be borne by the customer. We value your custom and we endeavour to resolve all queries as quickly as possible. Your statutory rights are not affected.

After the cooling off period
If you are not 100% happy with your product and it is received by Pharmaher Healthcare after the 7 days cooling off period then as above, we will inspect the item thoroughly to ensure the product is fit for resale. Please note you must email our returns department info@pharmaher.ie to advise us that you are returning the product to us. Please note, if sending products back to Pharmaher Healthcare the packaging and product must also be in the same condition as received. If the item is not in resalable condition then the return application will be cancelled/revoked indefinitely. Collection of the item must then be arranged by the customer. After inspection and the product is in a resale condition we will issue a full refund. Shipping costs sending products back to Pharmaher Healthcare must be borne by the customer. We value your custom and we endeavour to resolve all queries as quickly as possible. Your statutory rights are not affected.

Faulty Items
As a customer it is recommended that you fully inspect your product as soon as it has been received to ensure that it is not damaged or faulty. Missing items must be reported to Pharmaher Healthcare within 7 days of the item being received. Failure to outline missing items to Pharmaher Healthcare will result in a forfeiture in obligations to replace missing items/parts from Pharmaher Healthcare.

If you deem the item you received as being faulty and it is within the 6 months manufacturer’s warranty then you can send the item back to Pharmaher Healthcare for inspection by our returns department. Please note you must email our returns department info@pharmaher.ie advising us that you are returning the item to us. Warranty varies between manufacturers so it is advised to contact Pharmaher Healthcare regarding warranty before returning any products. After a product is received to our returns department and it is deemed to be faulty we will do one of the following; issue a replacement piece for the part that is damaged, or replace the entire product, or offer a similar product, or if any of the above is not possible then we will issue a refund of the product.

Faulty pieces or parts that make up the entirety of an item will be replaced once received back to Pharmaher Healthcare. A faulty piece of a larger item shall not warrant return of the entire item and Pharmaher Healthcare will replace or repair the part required once it has been returned to Pharmaher Healthcare. Costs for sending items back to Pharmaher Healthcare are borne by the customer. If you receive the wrong item then Pharmaher Healthcare must be notified within 7 days of receiving your order. We will then issue a pickup for your item. When the item is received back to our returns department and is proved to be a wrong item then Pharmaher Healthcare will replace the item with the correct one. If it is not a wrong item then the customer must pay the collection charge which was arranged by Pharmaher Healthcare and also arrange to collect the item as we will not re-ship an item if deemed to have been the correct item issued that was originally ordered. We value your custom and we endeavor to resolve all queries as quickly as possible. Your statutory rights are not affected.

Please note:
Any items to be returned to Pharmaher Healthcare remain the property of the customer until a full returns inspection and verification has been carried out. After which Pharmaher Healthcare reserves the right to refuse the returned item(s).

Where a refund has been authorised due to unavailability of goods or return of faulty goods, please allow up to 21 working days for funds to appear in your account. Pharmaher Healthcare will issue refunds within 48 hours of authorisation for same and Pharmaher Healthcare will not be held responsible for any delays with funds being credited to your account as this is the responsibility of your issuing Bank.